The Fono Healthcare Centres
Patient Portal Migration
How do I join?
The sign-up process is quick and easy! We will start sending our patients emails with a signup link from mid to end of November 2025. The email will contain a secure link from where you can set up your account within minutes.
It may take us up to 3-4 weeks to contact all of our patients. This means some family members might receive their invite earlier than others. We appreciate your patience during this transition while you wait to receive your email invite. Should you still have not received an invite by 1 December 2025, please send us an email to Enrolment@thefono.org to let us know your most up to date email address and we will get this on the way.
What can I do on the portal?
The Fono Patient Portal by Vensa offers certain services online:
- Book, change and cancel appointments
- Request repeat prescriptions and pick up from your preferred pharmacy
- View your medications, allergies, and medical conditions
- View lab test results and other health documents like hospital discharge letters and referrals
- Lookup immunisation history
- Check upcoming health recalls
- See ACC claim details
- Organise healthcare for your whānau with the family ‘Care Circle’
How can I access my childrens records?
Patients can access their dependant’s medical records by using the family ‘Care Circle’ function outlined here. Once your own account is verified and activated, you can follow this guide to add your family to your ‘Care Circle’. Once the request is approved, you may gain access to their medical records, lab results, scripts etc (appropriate consent must be given). The Fono will need to review this request - this may take a few weeks to process. If you need an urgent script for your dependant, please call us on 0800 366 648 (0800 FONO 4U).
Can I sign-up multiple family members with one email address?
Yes, you can – to do this, you will need to decide who will be the main account holder. This patient will need to wait for their initial email invite and sign up for their Vensa account. Once activated, you can follow this guide here to add your family to your ‘Care Circle’ to request access to their records, lab results, scripts etc (*appropriate consent must be given).
What happens to my Manage My Health account?
Your MMH account remains active and functional throughout the migration. If you have not yet received your Vensa invite, you can continue to order your scripts and check your lab results on MMH. Upon the conclusion of the transition, MMH will be disconnected from the The Fono medical database. This means only historic data is available and no new lab results will be added. Script requests and online bookings will also become unavailable on MMH.
Will I have all the same functions on Vensa as on MMH?
We have worked on this migration for a while and have done much testing to ensure this new portal is the right fit. Every portal provider is different though, so there might be features you are used to from MMH, that look a little different on Vensa. We always appreciate feedback if you have any - email patients@vensa.com.
Will my historic lab results be accessible?
Yes - your medical data that is stored at The Fono will be accessible, including past results. Keep in mind that any of your specialists or hospitals might also be using MMH - they will continue to use the MMH system to upload your data, but Vensa will not be able to display this specialist or hospital data on the new portal. Only the data from The Fono will be available on Vensa.
Got questions?
Use the form below to send any queries you might have regarding the migration.
The Vensa team will be in touch.
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